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Business Administration Capability Lead, RA Platform Operations

ConfidentialHyderabad / Secunderabad, Telangana

26 days ago

Job description

Major accountabilities :

Team Leadership :

Lead a team to ensure alignment with organizational goals and business priorities related to Business Administration activities (i.e. Governance, User Account Management, and Content / Data security), and support the strategic vision for Platform Operations from a Capability level; foster a culture of excellence and continuous improvement
Act as a Change Lead and implement change management strategies to ensure smooth adoption of technology initiatives, at the Capability level

Stakeholder Engagement :

Represent the Capability in digital governance boards and leadership meetings across the organization

Represent the Capability in digital networks, externally (e.g. across Industries) as needed

Communicate effectively to ensure understanding and support for new technology initiatives

Support continuous expansion of knowledge and foster the adoption of a digital mindset within Regulatory Affairs

Collaboration and Partnerships :

Build and maintain collaborative and productive partnerships within the Capability and the Platform, and with relevant stakeholders to achieve business priorities.

Oversee vendors at the capability level, across product(s), in collaboration with IT and the External Partnerships Teams

Quality and Compliance :

Ensure on-time, compliant, quality delivery of Business Administration activities for the assigned Capability / Product(s), aligned with the NVS Quality Manual

Ensure adherence to Security and Compliance policies and procedures within the scope of the Capability and prepare for audit readiness and inspection requirements (incl. Related mitigations or actions triggered by audits & inspections).

Business Administration activities :

Develop and manage resource plans for Business Administration activities, ensuring efficient allocation of resources to support business priorities

Ensure access control, security management, and continuous operation and availability of technology products.

Act as the first-level support for business administration issues and ensure a harmonized approach across all technology products.

Collaborate closely with IT to ensure optimal systems performance and availability, assisting in the identification and troubleshooting of any issues that may arise

Ensure Business Administration Capability is fit for purpose (incl. related processes such as SOPs, WIs, Best Practices, etc.) and achieves the desired business value and impact

Develop and implement business administration strategies and frameworks / standards to ensure compliance for the management of technology operations, focusing on efficiency and effectiveness including but not limited to : Governance Framework, Compliance & Regulatory Documentation, Risk Management Plan, User Account Management Procedures, Access Control Policies, Audit and Review Reports, Data Security Plan, etc. - as needed / relevant

Project and Program Support :

Provide support / resources for key projects and programs impacting the Capability and / or underlying Service(s) / Product(s), ensuring timely delivery of high-quality milestones in alignment with business requirements

Demand Management :

Effectively manage demand(s) for technology services and operational support related to business administration activities, arising from various functions withing Regulatory Affairs

Monitor service delivery performance and backlog

Skills Required

Demand Management, Access Control, Stakeholder Management, Project Support, Risk Management

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Platform Lead • Hyderabad / Secunderabad, Telangana