Onboarding Documents Associate

About the Role

We're hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you'll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform.

As a key member of the Document Associate team, you'll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding process—helping professionals get to work quickly and allowing facilities to hire without delay.

Key Responsibilities

• Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
• Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization.
• Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
• Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
• Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools.
• Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
• Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.

What We&aposre Looking For

Technical & Workspace Requirements

Important

Why Clipboard Exists :

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard :

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).

We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here .

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Skills Required

Slack, google sheets , credentialing, zendesk, Administrative Support, Document Verification, compliance operations , Customer Service