Prospective Student Relations Specialist

Department : Customer Service

Location : Ahmedabad

Responsibilities :

• Respond to queries from potential and queries / escalations existing learners through calls and chats received on the toll-free number + chatbot (available 7 days a week)
• Provide timely information about programs, schedules, pricing and other important program details
• Generate leads from calls and chats received via the toll-free number + chatbot and share filtered leads immediately with the sales team for follow-up and conversion
• Verify access to the program and grant if not granted. Provide a walkthrough of the learning platform to ensure smooth navigation and usage
• Policy guidelines to prevent future escalations
• Important deadlines and support contact points
• Identify and flag potential issues early to reduce escalations, particularly after cohort launch
• Share onboarding details and important information with learners via email

Desired Candidate Profile :