Customer Success Executive

Customer Success Specialist

Required Skills and Qualifications :

• 1-5 years of experience in HR, Customer Service (B2B),), or Recruitment. (Dot com space knowledge will be a boon.)
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Objectives of this Role :

Daily and Monthly Responsibilities :

Customer Success Specialist

The Customer Success Specialist / Executive is a client-facing (HR and Recruiters) role, who works to engage and enable our customers to maximize the full value of the Foundit platform. As the trusted advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Customer Success Specialist will guide the customer with best practices and training sessions to drive product adoption.

This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption. To achieve a trusted advisory role for customer, this role requires to be good in domain and technical aspects, ability to learn, research and present.

Skills Required

Customer Success, Saas, CSAT, Onboarding, Customer Support