Process Trainer / / Sr Process Trainer / / Voice Process

MNC in Kolkata

Hiring For Process Trainer

International Voice Process

INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY

Require Excellent communication skills.

CTC UPTO 6.5LPA Based on Experience and Last CTC

Process Trainer

Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process

Experience in giving Training to New Hire

Design training curriculum using inputs from Operations &Quality

Knowledge management for the process

Maintain MIS related to all training batches

Keep up to date with the product / process knowledge

Accountability for 0 – 30 days batch performance

Attend TTT conducted by clients

Conduct PKT and process refreshers on the floor

Design & Develop training content

Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with

appropriate refresher plans for the required population

Participate in calibration of Trainers, QAs and Voice Coaches within the team

Interested candidates can mail their cv at [HIDDEN TEXT] or call at 8467054123

Skills Required

Training Need Analysis