Claims Handler

Department - Legal

Location : Shared Service Centre, India

Job purpose

SeaLead is a global shipping line connecting emerging markets with major economies through container shipping and liner services. Founded in 2017 and headquartered in Singapore. SeaLead initially started with feeder services and then expanded into long-haul liner services over time. Operating in 51 locations and servicing 77 ports worldwide, SeaLead provides a comprehensive range of shipping solutions, including container and feeder services, inland transport, and customised solutions.

The Claims Handler is responsible to support the company’s maritime operations by supporting the maritime legal team headquartered in Singapore, by managing pre-claims and claims for dry and reefer cargoes within the Shared Services Centre, ensuring timely investigation, documentation, and resolution. The role involves handling liability claims from initiation to closure, coordinating with local agencies and surveyors for cargo damage incidents, and supporting legal and operational teams. It also includes guiding stakeholders, negotiating settlements, ensuring compliance with maritime conventions and contractual terms, and delivering customer-focused outcomes.

Main tasks and responsibilities

Pre-Claims & Claims Handling

• Monitor daily operational incidents and assess potential claims.
• Handle liability claims from start to finish, including verification, documentation, and analysis of contract terms.
• Process new claims and notifications, ensuring accurate data collection and documentation.
• Investigate and analyse claims, build defenses, third-party for recovery, and negotiate with claimants.
• Handle claims for dry and reefer cargoes, ensuring fair and timely settlement.
• Guide stakeholders on claim procedures and monitor claim progress.
• Close cases in line with applicable Bill of Lading terms, International Maritime Conventions, and Hague / Hague-Visby Rules.

Stakeholder Coordination

Customer Service & Compliance

Reporting & Quality Control

Education requirements

Language requirements

English

Competencies and skills