Customer Support Specialist

Job Summary

We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and ensure a smooth customer experience. The role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Resolve product / service-related issues efficiently while maintaining customer satisfaction.
• Maintain detailed records of customer interactions, complaints, and resolutions.
• Collaborate with internal teams (Sales, Operations, Technical) to ensure customer concerns are addressed.
• Provide accurate product / service information to customers.
• Escalate unresolved issues to higher-level support teams as required.
• Collect customer feedback and share insights with management to improve processes.
• Meet customer service KPIs including response time, resolution time, and customer satisfaction.

Qualifications & Skills