Head of Operations

Position Title : Head of Operations, India

Department : Operations

Location : India

Reports To : Head of Managed Services and Operations APAC

Role Type : Onsite

Company Information

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Visit us at Ingenico | Home

From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies, and more.

With more than 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide.

Mission Statement

We exist to transform the commerce ecosystem through purpose-led innovation that enables our customers and their customers to do more with payments.

Position Purpose

• Operational Leadership : Daily hands-on management of the team. This role will also drive efficiency and ensure high-quality service delivery across all departments.
• Financial Management : Manage budgets to balance cost controls and service standards. Offer financial forecasts for strategic and long-term decision making.
• Customer Centric : Ensure operational processes exceed customer needs and cross collaborate with other departments to enhance satisfaction.
• Risk Management & Compliance : Conduct risk assessments, ensure compliance with industry regulations, and prepare for audits.
• Team Development : Professionally and empathetically lead and mentor Department Supervisors, ensuring alignment with goals and fostering growth within the team.

Key Responsibilities & Duties

Essential Knowledge, Skills & Experience

Skills :

Experience :

Direct Reports

Compliance

Contribute to health and safety at work by identifying, reporting and controlling hazards and promptly reporting incidents.

Comply with all applicable company policies.

A favourable Police Check and other background checks are required.

Information Security

Comply with company policies and procedures in relation to information security and confidentiality.

Avoid working in a manner that represents any unacceptable risk to information security, including non-work activities which result or could result in breach of the Information Security Policy.

Report any breach of privacy, security or confidentiality in a timely manner to protect the interests of the company.

Our Values

Our values embody our commitment to move commerce forward and serve as the compass that directs our actions, decisions and interactions.