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Only 24h Left! Assistant Manager

Only 24h Left! Assistant Manager

FoundeverMumbai, Maharashtra, India
5 hours ago
Job description

Job Description

  • Candidate should be from International Voice process
  • Candidates from International Telecom background would be preferred
  • This role is opened only for diversity candidates.
  • Total Work Experience : 8-11 Yrs
  • Relevant Work Experience : 1+ years (Assistant Manager on paper)
  • Shifts - US
  • Location : Airoli (Navi Mumbai)

Role & responsibilities-

  • C1 Level communication skills
  • Handling voice or blended process
  • Team Management
  • Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR
  • NPS, eNPS

    • Education-

  • Any Graduate
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    Only 24H Left Assistant Manager • Mumbai, Maharashtra, India