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User Acquisition & Retention Lead

User Acquisition & Retention Lead

MAYSKINPune, Republic Of India, IN
1 day ago
Job description

Core Objective :

To own sustainable user and revenue growth across paid & organic channels, marketplace performance (Amazon, Nykaa), website conversion, retention & lifecycle programs. You’ll design experiments, run campaigns, and directly execute or coordinate across product, creative and ops to scale what works.

This is a high-impact role - you will be the driver between marketing ideas and measurable growth.

📍 This is a full-time, in-office role based in Pune. Candidates must be located in Pune.

Key Responsibilities :

Acquisition & Paid Channels

  • Build, run and scale paid acquisition across Meta / Instagram / Facebook, Google.
  • Own campaign strategy, audience segmentation, creative testing & optimization for ROAS / CAC.
  • Manage marketplace advertising : Amazon Ads (Sponsored Products, Sponsored Brands, DSP) and Nykaa Ads (brand storefront promos, sponsored listings), including bid strategy, backend feed optimisation and ACoS / ROAS tracking.
  • Build profitable funnels for influencer-driven traffic and UGC amplification.

Marketplace & Retail Growth

  • Manage product listings, A+ content, backend SEO, pricing experiments, and promotional blitzes on Amazon & Nykaa.
  • Coordinate with marketplace account managers and troubleshoot listing / operational issues.
  • Run detail-page experiments (content, images, bullets) to improve conversion and organic rank.
  • Conversion Rate Optimisation (CRO)

  • Own website PDP, checkout and landing page optimisation - run A / B tests, heatmaps and user behaviour analysis to lift conversion.
  • Improve site speed, mobile-first UX and reduce cart abandonment.
  • Retention & Lifecycle

  • Build and optimise onboarding, replenishment, win-back and VIP flows via Email, SMS and WhatsApp (Interakt / post-purchase flows).
  • Increase repurchase rate and customer LTV via subscription pilots, bundles and personalized messaging.
  • Experimentation & Analytics

  • Design, prioritise and run growth experiments (hypothesis → test → learn → scale).
  • Maintain growth ledger : experiments, results, learnings and next steps.
  • Own dashboards and weekly reporting for CAC, LTV, ROAS, conversion funnels, cohort analysis and channel-level performance.
  • Partnerships & Ops

  • Identify and close strategic partnerships / retail pilots.
  • Coordinate promo execution with ops, inventory and creative teams to ensure no stockout during campaigns.
  • Support influencer & affiliate strategy with guidelines for paid reuse and tracking.
  • Team & Process

  • Work cross-functionally with Creative, Performance, Ops, Founder and external agencies.
  • Build repeatable playbooks for campaign setup, creative briefs, marketplace launches and postmortems.
  • Mentor / junior hires (and manage external agency deliverables).
  • Work Experience :

  • Excellent communication, ownership mindset and bias for action.
  • 3–6 years experience in growth / marketing for D2C, e-commerce or marketplaces.
  • Hands-on with paid media : Meta Ads Manager, Google Ads, TikTok Ads.
  • Practical experience with Amazon Ads and Nykaa / marketplace advertising management.
  • Strong analytics skills : GA4;
  • comfortable with spreadsheets and cohort analysis.

  • Experience with email & lifecycle platforms
  • CRO experience
  • Strong project management - can run cross-functional launches end-to-end.
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    Acquisition Lead • Pune, Republic Of India, IN