Delivery Head

Job Title : Delivery Head – IT Infrastructure Services

Experience : 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement

Job Summary

The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.

Key Responsibilities

1. Revenue Growth & Account Expansion

Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).

Identify upsell / cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.

2. Profit & Margin Management

Own gross margin targets for fixed-bid and managed infrastructure contracts.

Optimize delivery costs (resource utilization, vendor negotiations, automation).

3. Budget & Contract Oversight

Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).

Manage contract renewals , amendments, and compliance (SLAs, KPIs).

4. Client Relationship & Governance

Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).

Improve Net Promoter Score (NPS) by addressing client pain points proactively.

5. Delivery Excellence

Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .

Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.

6. Team Leadership

Manage onsite / offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).

Foster innovation (AIOps, automation) and skill development.

Qualifications & Skills

Must-Have :

15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).

Proven track record in P&L management ($10M+ accounts) and margin optimization .

Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).

Experience working with C-level stakeholders (CIOs, CISOs).

Preferred :

Certifications : ITIL, PMP, AWS / Azure Cloud, CISSP .

Background in managed services and transition / migration projects .