Senior Consultant - Technical Implementation

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

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About the job

Senior Consultant - Technical Implementations will be responsible for Technical Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience.

What will you do?

• Manage technical projects, installation and configuration for all new customers.
• Liaise with vendors for scheduling interface tests and ensure project timelines are honoured.
• Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.
• Work closely with the Project Manager and flag any technical issues in time.
• Document the Interface testing and other details, update and complete all handovers.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.
• Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc.
• Coordinate with engineering group for installation related issues.
• Provide Level 2 support for any production related technical issues.

We are looking for :

The Unifocus experience :

Our Culture Statement : Thriving Together, Achieving Greatness

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer :