Senior Remote Helpdesk Technician

Role Overview

FDJ UNITED is seeking a Senior Remote Helpdesk Technician to join our global Corporate IT team. You will be the first point of contact for employees, ensuring a seamless IT experience. Responsibilities include resolving complex technical issues, managing identity-related challenges, configuring endpoints (Windows / macOS), supporting corporate IT systems, and delivering white-glove service to senior staff.

Key Responsibilities

General Helpdesk Support

• Expert-level support for laptops / desktops (Windows / macOS), including OS and VDI troubleshooting.
• AV system support in meeting rooms and Teams calls.
• Support for Office 365, Teams, Outlook, and related SaaS tools.
• Triage and resolve L1 / L2 security and IT tickets; escalate critical issues as needed.
• VPN and basic network troubleshooting for remote employees.
• Identity support : locked accounts, password resets, MFA issues.
• In-person support for Bangalore office : devices, peripherals, networking.

Endpoint, Identity & Asset Management

Ownership & Troubleshooting

Application & User Support

On-Call Coverage

Process Optimization & Documentation

Additional Responsibilities

Requirements

Educational Background

Core Competencies

Experience

Technical Skills

Interpersonal Skills

Cultural & Language Proficiency

Certifications (Preferred)

Skills Required

Powershell, Intune, Bash, Windows, Jira, Office 365, Vpn, Azure Ad, Macos, Teamviewer, Python