ServiceNow Manager

Job Title : ServiceNow Team Lead / Service Manager

Location : Bangalore, India

Work Mode : Onsite

Employment Type : Full-time / Permanent

About the Role

We are looking for an experienced ServiceNow Team Lead / Service Manager to own and manage the ServiceNow platform for our global client.

You will lead the configuration, administration, and continuous improvement of the ServiceNow environment, ensuring it supports IT Service Management and drives automation, orchestration, and self-service initiatives.

Key Responsibilities

Lead and manage day-to-day ServiceNow platform operations and configuration

Implement and maintain modules such as ITSM, HRSD, ITAM, HAM, and Portal

Manage ServiceNow releases and upgrades , ensuring testing and documentation

Partner with process owners to translate business needs into effective workflows

Drive automation, self-service, and process improvement initiatives

Oversee offshore / onshore support teams and ensure smooth collaboration

Handle vendor management and conduct regular service reviews

Develop dashboards and reports to monitor KPIs and service health

Ensure changes follow ITIL processes and governance

Required Skills

Strong hands-on experience with ServiceNow (administration, configuration, integration)

Expertise in ITSM, HRSD, ITAM / HAM, ESC, UI Builder, and Portal

Good scripting skills in JavaScript, HTML, CSS, REST / SOAP APIs

Proven ability to manage teams and vendors in a global environment

Excellent communication and stakeholder management skills

ITIL Foundation certification (Intermediate preferred)

Preferred Experience

10–15 years overall IT experience with 5+ years in ServiceNow

Experience in managing ServiceNow environments with 500+ users

Exposure to automation, orchestration, and integration projects

Background in Service Delivery or IT Operations Management