▷ (3 Days Left) Export and Import Coordinator

Job Description

• Coordinating shipments assigned to you from time of sale till receiving payment and closing file.
• Coordinating with customer, account, crew, origin team, destination team, transporters, CHA, insurance companies etc. and ensuring all jobs are handled smoothly and in time.
• Preparing all move related paperwork and documentation.
• Attending to customer queries, responding politely, and delighting customers by going the extra mile
• Look for opportunities for upselling, cross selling services and increasing shipment profitability.
• Coordinating with all departments, agents, partners, government bodies and vendors and ensuring highest quality of service delivery. Also ensure good rapport is maintained with all internal and external stake holders.
• Ensure all physical files, CRM and ERP are maintained meticulously, documents and reports are up to date as per ISO / FIDI requirements
• Continuously track and monitor the shipments and work with the pricing team & operations teams and look for ways to reduce cost and consolidate shipments.
• Ensure billing is as per billing TAT. Ensure there is no revenue leakage in billing.
• Ensure payment terms are adhered to as per credit policy
• Prepare MIS, review the MIS and submit analysis reports
• Carry out all other jobs assigned to you.