Store Manager ( Mall of Asia )

PURPOSE & IMPACT ON ORGANIZATION :

Take full ownership of the store and its commercial success

Analyze relevant data to probe and challenge the status quo

Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed

Drive continuous improvements in the store’s sales, productivity and profitability

Ensure the legal and financial integrity of the store

Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor

Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself

Schedule staff so as to properly serve customers, drive sales and execute tasks

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Ensure proper in-store Brand execution according to established standards and directives

Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge

Manage all store operations in a systematic and efficient manner, as per established policies and procedures

Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis

Ensure cash register transactions are processed quickly and accurately

Lead and implement all applicable loss prevention policies and procedures

Maintain a safe and productive shopping and working environment

Manage the recruitment and training of store team members

Ensure all HR policies and procedures are adhered to

Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Share best practices to drive the collective performance of all district stores

Complete all applicable training programs and effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES : Customers

Peers and Supervisor

Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)

Local Administration (e.g., mall management)

OTHER QUALIFICATIONS :

Must be a Graduate / Postgraduate from recognized university

Minimum 18 months’ work experience in a sports / fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility

Intermediate numeracy and literacy and advanced verbal communication skills