Service Manager

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Purpose

Provide Customer Service timely

Growth in business by offering delightful customer experience

Build Team and Service Network across India

Responsibilities

Lead and motivate a trained staff to provide quality service to all customers in a timely manner

Serve as the key liaison to sales and management to ensure consistent customer satisfaction

Provide status and service reports to recommend next steps to management

Physical visit on Sites for Service of Products

Handling customer Queries & Provide Technical support on call.

Site Surveys for New Projects Installations

Testing & repairing of Lithium Batteries

Testing & repairing of Solar Inverters PCB

Design circuits with the help of Matlab

Design structure & SLD with the help of Autocad / sketchup

Production & Assembly of Solar Inverters & Lithium Batteries

Ensure Quality check of All Products

Maintain Proper records of service calls on Google sheet / Excel / CRM

PCB Circuit Design

Production & Assembly of Inverters.

Qualifications

Preferred Btech / ITI / Diploma / Graduate /

Good Knowledge of Power Electronics / Electrical / Electronics

Interest to grow career in R&D sector

Great communication skills, fluency in both English & Hindi

An attitude to get things done, willing to work minimum 3 years

Rigorous follow-up and Skills to handle Customer Queries