Operations Manager

Job Title : Centre Head

Location : Pan-India

Unacademy

Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the country.

Job Description :

We are looking for an experienced and passionate Centre Head to lead and manage our operations, staff, and service delivery. As the Centre Head, you will play a pivotal role in driving excellence, ensuring client satisfaction, and fostering a positive working environment.

Key Responsibilities :

• Leadership & Team Management : Lead and oversee a dedicated team, setting clear objectives and fostering a collaborative work culture.
• Operational Oversight : Manage the daily operations of the centre, ensuring smooth functioning and exceptional service delivery.
• Strategic Planning & Growth : Develop and implement strategic goals, ensuring alignment with organizational objectives and driving growth and development.
• Client & Stakeholder Relations : Build and maintain strong relationships with clients, customers, and key stakeholders, ensuring satisfaction and engagement.
• Financial Management : Oversee the centre’s budget, ensuring cost-effective operations, financial performance, and resource allocation.
• Quality Assurance : Monitor service quality, ensuring high standards are maintained and areas for improvement are addressed.
• Compliance & Risk Management : Ensure compliance with regulatory standards and manage health, safety, and security risks effectively.