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Technology Support Engineer
ConfidentialKolkata30+ days ago
Job descriptionResolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. As a Technology Support Engineer , you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. This includes creating and implementing Requests for Change (RFC) , collaborating with vendors and service management teams for issue analysis and resolution. Your role is critical in maintaining smooth operations and ensuring timely issue resolution. Subject Matter Expert (SME) : Expected to develop expertise in Splunk and become an SME within the team. Team Collaboration : Manage and guide the team to ensure high performance and successful issue resolution. Decision Making : Be responsible for making key decisions within the team and engage with multiple teams to contribute to broader decision-making processes. Problem-Solving : Provide solutions to issues both within the immediate team and across multiple teams. Troubleshooting : Implement effective troubleshooting strategies to resolve incidents and problems in a timely manner. Knowledge Base Maintenance : Update and maintain knowledge base articles for operational support, ensuring the team has access to accurate and up-to-date information. Vendor Collaboration : Work closely with vendors to resolve issues, ensuring timely and efficient solutions to business-critical problems. Proficiency in Splunk with extensive experience in its deployment, configuration, and administration. Strong understanding of Splunk Administration , including data analysis, management, and troubleshooting. Experience with data analysis and problem-solving , leveraging Splunk's capabilities to diagnose and resolve issues. Familiarity with IT service management processes , including incident and problem resolution. Knowledge of incident and problem resolution techniques , ensuring effective troubleshooting and issue resolution. Experience : Minimum of 5 years of experience working with Splunk , including hands-on administration, troubleshooting, and data analysis. Education : 15 years of full-time education is required (e.g., Bachelor's degree or equivalent). Location : This position is based at our Kolkata office .
Job Description
Project Role :
- Technology Support Engineer
Project Role Description :
Must have skills : Splunk
Good to have skills : Splunk Administration
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job summary
Roles & Responsibilities :
Professional & Technical Skills :
Must-Have Skills :
Qualifications :
Skills Required
Problem Solving, Sme, Splunk
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Support Engineer • Kolkata
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