ServiceNow AI Engineer - ITSM / ITOM / HRSD Modules

Description :

We are looking for an experienced ServiceNow AI Engineer with strong development and implementation expertise on the ServiceNow platform. In this role, you will design, develop, and deploy AI-driven solutions while also mentoring and guiding a team of engineers on complex, large-scale ServiceNow projects.

You will work closely with technical and business stakeholders, translate requirements into scalable solutions, and implement best-practice ServiceNow configurations and customizations. This role provides opportunities to work on cutting-edge ServiceNow AI use cases, along with access to official training and certifications to support your career growth.

Key Responsibilities :

• Collaborate with end-users, IT teams, and business stakeholders to gather requirements.
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
• Integrate machine learning, NLP, and predictive analytics into ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.
• Manage full lifecycle application development : design, coding, debugging, testing, troubleshooting, and documentation.
• Build custom solutions using ServiceNow applications based on functional and technical requirements.
• Configure and implement integrations using REST / SOAP web services and other technologies.
• Work with impact assessment rules, service maps, and validate technical dependencies with SMEs.
• Support user acceptance testing, promote update sets across environments, and resolve production incidents.
• Work closely with ServiceNow technical leads to ensure consistent design and development practices.

What You Bring :

Education :

Preferred Certifications :

Why Join Us :

(ref : hirist.tech)