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IT & Compliance - DSMG
ConfidentialMumbai30+ days ago
Job descriptionDefine and document business requirements for collections IT systems in coordination with stakeholders. Draft BRDs for system enhancements and new developments in collaboration with IT, operations, and collections teams. Oversee User Acceptance Testing (UAT) and ensure successful deployment of solutions aligned with business goals. Monitor system performance post-deployment and recommend optimizations. Ensure strict adherence to RBI / NBFC guidelines for both digital and non-digital collections. Establish internal audit and governance frameworks to manage legal and reputational risks. Collaborate with legal teams on regulatory filings , dispute resolution , and grievance handling . Enforce data privacy and cybersecurity protocols in accordance with regulatory standards. Develop efficient manpower strategies for field collections, tele-calling, legal recovery, and digital operations. Implement AI-based workforce allocation models to maximize productivity and reduce costs. Define KPI-driven performance frameworks for monitoring and improving agent performance. Conduct training programs on compliance , digital tools , and customer negotiation . Manage engagement with third-party collection agencies for external recovery support. Prepare and manage the annual collections budget , including IT investments, legal costs, and workforce expenses. Identify cost-effective recovery methods and leverage digital strategies for cost savings. Analyze collections cost vs. recovery rates and coordinate with finance teams for optimal fund utilization. Design performance-based incentive structures for in-house teams and agency partners. Use data-driven models for incentives based on : Collection Efficiency (CE) Roll-Back Metrics Legal Resolution Performance Develop automated incentive tracking integrated with dashboards. Align incentives with compliance standards to avoid unethical recovery practices. Create and manage real-time dashboards to monitor : Collection performance Delinquency trends Workforce efficiency Generate and present MIS reports , KPI analyses , and forecasting insights to senior leadership. Provide root cause analysis of slippages and suggest corrective actions. Proven expertise in IT-driven collections , system implementation, and BRD documentation. Strong understanding of RBI / NBFC collection regulations , compliance standards, and risk mitigation practices. Proficient in performance analytics, reporting tools, and digital collection technologies. Excellent leadership, stakeholder management, and cross-functional collaboration skills.
Key Responsibilities :
1. IT & System Implementation for Collections
- Lead the implementation and enhancement of Loan Management Systems (LMS) , Collection Management Systems (CMS) , and CRM tools to improve operational efficiency.
- Develop and execute automation projects for digital collections, including :
- AI-based predictive models
- Self-service payment portals
- Automated follow-ups (SMS, WhatsApp, IVR, Email, App Notifications)
- Ensure seamless integration with digital payment platforms (UPI, Net Banking, NACH, Auto-Debit, Payment Gateways).
- Collaborate with IT teams to enhance cybersecurity and data protection across collections systems.
2. Business Requirement Document (BRD) Preparation & Implementation
3. Compliance & Regulatory Adherence
4. Manpower Planning & Workforce Efficiency
5. Budget Planning & Cost Optimization
6. Incentive Structure Design & Performance Management
7. Performance Monitoring & Reporting
Key Skills & Competencies :
Skills Required
Lms, Dispute Resolution, NBFC, Cms, Automation, Performance Management
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Compliance • Mumbai
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