Technical Support Engineer

Technical Support Engineer (On-site, Ahmedabad)

Location : Ahmedabad, Gujarat, India

Employment Type : Full-time

Experience Required : 1–3 years

About the Role

We are hiring a Technical Support Engineer for a fast-growing technology company in the retail automation and software solutions industry.

The ideal candidate will be responsible for providing exceptional technical assistance and customer support, troubleshooting software and hardware issues, and ensuring smooth day-to-day operations for clients.

This is an excellent opportunity to join a dynamic, customer-focused team where you'll work directly with users to solve real-world problems and deliver impactful solutions.

Key Responsibilities

• Provide timely and professional technical support to end-users and clients.
• Diagnose, troubleshoot, and resolve software and hardware issues effectively.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Maintain accurate documentation of issues and solutions in the system.
• Deliver excellent customer service while maintaining strong client relationships.
• Communicate clearly and confidently in both written and verbal formats.

Requirements

Work Schedule

Compensation

Salary package — To be confirmed.

(You may update this section once the team provides the salary range.)

Why Join Us