Solution Engineer - Microservices Architecture

We are looking for a Solutions Engineer to join our India team. In this role, you will serve as the technical bridge between Giga and our customers, helping them design, deploy, and optimize sophisticated solutions using our low-code platform. This is a highly collaborative role that combines technical expertise, problem-solving skills, and customer-facing communication to ensure successful implementations.

Key Responsibilities :

• Serve as the primary point of contact (PoC) for customers throughout the solution delivery process.
• Run discovery calls, requirement gathering sessions, and product demos with business and technical stakeholders.
• Define and align on milestones, success metrics, and deliverables for each engagement.
• Proactively drive meetings, resolve blockers, and ensure smooth project execution.
• Own the end-to-end solution lifecycle : design, prototype, build, test, deploy, and monitor.
• Build and optimize solutions using the low-code platform, ensuring scalability and performance.
• Set up CI / CD pipelines, monitor live usage, and implement iterative improvements.
• Debug live issues, troubleshoot customer problems, and ensure minimal downtime.
• Create and maintain documentation, playbooks, and best practices to accelerate future projects.
• Act as the voice of the customer by capturing unmet needs and feature requests.
• Collaborate with product and engineering teams to prototype new features and improve platform functionality.
• Provide actionable insights to strengthen the platform for all customers.

Required Skills & Experience :

(ref : hirist.tech)