Product Implementation Consultant

Job Title : Product Implementation Consultant

Employment : Full-Time

Job Description :

We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.

• Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
• Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
• Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
• Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.
• Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.
• Conduct advanced health checks and audits for key customers; design remediation and enhancement plan to improve platform performance and adoption.
• Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
• Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support.
• Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices.
• Establish trusted advisor relationships with customer champions and executive stakeholders.
• Technical Skills
• Strong expertise in Sprinklr platform architecture across multiple modules.
• Hands-on with APIs, Webhooks, Middleware (MuleSoft, Boomi, Informatica, Azure Integration Services, etc.).
• Deep understanding of enterprise CRM (Salesforce / MS Dynamics / Oracle CX) and Contact Center platforms (Genesys, Avaya, Amazon Connect).

Experience Level :

Deliverables :

Work Experience required :