Digital Banking Product Lead

About the Role

We are seeking a Product Manager to lead current account onboarding , our agent-led current account onboarding application and our web based DIY journey for current account opening. This role is responsible for driving the product roadmap, improving operational efficiency, and ensuring strict compliance with regulatory guidelines. The Product Manager will collaborate with cross-functional teams across business, technology, and operations to deliver seamless onboarding experiences and strengthen process governance.

Key Responsibilities

• Manage the end-to-end product lifecycle including roadmap planning, feature design, development, and post-launch enhancements.
• Partner with Relationship Managers, SDG and back-office teams to identify bottlenecks and drive reduction in FTNR (First Time Not Right) rates.
• Ensure strict adherence to RBI regulations and internal KYC guidelines , covering document verification, GST / PAN linkage, and location-based onboarding conditions.
• Work closely with technology teams for requirement gathering, UAT, defect management, and timely release delivery.
• Track and report KPIs, adoption metrics, and compliance adherence to senior management.
• Drive cross-functional initiatives to enhance the customer onboarding journey and minimize operational leakages.

Required Skills & Experience

Educational Qualifications

Nice-to-Have

About the Digital Business Unit at IndusInd :

The mandate of the Digital Business Unit at IndusInd Bank is as follows :

Some of the applications managed by the Digital Business Unit include IndusMobile (bank’s mobile app for retail individual clients), Indusnet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms. There are many more innovative digital products and solutions in pipeline

The unit’s objectives are three fold –

(a) Drive better customer experience and engagement

(b) transform existing lines of businesses and

(c) build new digital only or banking as a service led digital business models