Presales Engineer - North America shift

Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

What sets us apart from the rest?

With over 100 of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.

“Hustle Mode ON” is something we live by.

We are looking for a stellar (Senior) Sales Engineer to join our team in Bengaluru, India. The Sales Engineer will be the expert in Whatfix product(s). He / She will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects.

What You’ll Do

Build a strong understanding of the Whatfix product suite and stay up to date on competitive offerings.

Partner with the sales team to deliver tailored product demonstrations , technical presentations , and proof-of-concepts (POCs) .

Clearly communicate the value proposition and technical benefits of Whatfix solutions to diverse stakeholders.

Lead the technical discovery process to understand client needs and map them to our platform capabilities.

Support and respond to RFPs / RFIs with accurate and compelling technical content.

Collaborate cross-functionally with Product, Engineering, and Marketing teams to align solutions with customer needs.

Represent Whatfix at events such as conferences, webinars, and customer workshops .

Capture and relay customer feedback to influence product direction.

Provide consultative guidance throughout complex sales cycles, helping prospects envision successful outcomes.

What You Bring to the Table

3+ years in Presales, Sales Engineering, Solutions Consulting , or related technical roles.

Strong foundation in web technologies : HTML5, CSS3 (including Grid, Flexbox, and animations), and JavaScript (ES5, ES6+).

Previous hands-on development experience or background in web / software development .

A Bachelor’s degree in Computer Science or a related technical field is preferred.

Comfortable presenting to technical and non-technical audiences , including senior decision-makers.

Ability to simplify and explain complex technical concepts in a clear, compelling way.

Experience working with SaaS products or implementing enterprise software solutions.

Excellent written and verbal communication skills.

Proactive, collaborative, and customer-centric approach to problem-solving.

Willingness to travel for customer meetings, demos, or events (domestic and occasional international travel required).

Nice to Have

Understanding of SaaS business models and performance-focused platforms.

Prior experience in digital adoption , user engagement platforms , or enterprise SaaS tools is a plus.

Notes

At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.

At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Shift Timings :

North America Shift Timings : 5.30 PM - 2.30 AM

Work mode : Work from Bangalore office all 5 days in a week