Urgent! Customer Support Executive

About Us :

At Urban Plant, we're on a mission to make homes greener and happier From stylish planters to healthy plants and plant care essentials, we bring nature closer to people's lives. We're looking for a Customer Support Executive who's passionate about helping customers, solving problems, and being the friendly voice of our brand.

Role Overview :

As a Customer Support Executive, you'll be the first point of contact for our customers—providing exceptional service, handling queries, resolving issues, and ensuring a smooth post-purchase experience.

Key Responsibilities :

• Respond promptly to customer inquiries via email, chat, and phone.
• Handle product-related questions, order tracking, and after-sales support.
• Coordinate with the operations and logistics team to resolve delivery or product issues.
• Maintain accurate records of customer interactions.
• Collect feedback and share insights with the team to improve service quality.
• Ensure customer satisfaction and contribute to building strong, long-term relationships.

Requirements :

Why Join Urban Plant?

How to Apply :

If you love helping people and have a thing for plants (or just great service), we'd love to hear from you.

Send your resume to with the subject line : Customer Support Executive – [Your Name]