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Messaging Administrator

Messaging Administrator

TIGI HRVadodara, IN
1 day ago
Job description

Job Title :

Enterprise Messaging & Collaboration Lead

About the Role

We are seeking an experienced Enterprise Messaging & Collaboration Lead to manage and optimize our global communication platforms. This role will be responsible for administering Google Workspace, Microsoft 365, Staffbase, Twilio, and SendGrid , while ensuring compliance, reliability, and seamless collaboration across the enterprise.

Key Responsibilities

  • Lead platform transitions, knowledge transfer, and policy enforcement.
  • Administer calendar / email configurations, groups, aliases, and directories.
  • Oversee Staffbase workflows, publishing governance, and API integrations.
  • Manage Twilio / SendGrid -based messaging systems for enterprise communication.
  • Ensure compliance, audit readiness, and platform security (SPF / DKIM / DMARC).
  • Maintain SLAs, runbooks, and SOPs for smooth service operations.
  • Coordinate escalations with vendors and internal IT teams.

Qualifications

  • 5+ years of experience administering Google Workspace and Microsoft 365 .
  • Strong understanding of Gmail / Outlook admin controls, retention policies, MDM, and hybrid setups.
  • Hands-on experience with Staffbase or similar broadcast platforms.
  • Proficiency with Twilio / SendGrid APIs for email / SMS delivery and monitoring.
  • Knowledge of compliance operations (legal holds, audit trails, SOC2 / ISO / ITGC).
  • Ability to create and maintain SOPs, escalation matrices, and knowledge base articles.
  • Proven experience resolving incidents across multi-vendor environments.
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