Technical Program Manager - Quick Commerce

Technical Program Manager (TPM) will lead and manage critical programs that drive operational excellence, technology integration, and process improvements within the quick commerce ecosystem. This role involves overseeing end-to-end project delivery, coordinating cross-functional teams, managing supply chain or delivery network processes, and enhancing customer experience through data-driven decision-making and innovative solutions.

Key Lead the design, development, and execution of technical programs related to quick commerce operations such as supply chain, delivery performance, order fulfillment, or technology platforms.

• Build, optimize, and scale operational processes across inbound, transportation, and outbound logistics.
• Drive operational excellence and cost optimization projects by analyzing performance metrics and identifying improvement opportunities.
• Manage cross-functional collaboration among engineering, product, operations, and vendor teams to deliver program milestones on time.
• Establish robust tracking, reporting frameworks, and automated dashboards for real-time performance visibility.
• Lead root cause analysis and resolution of delivery or operational disruptions to maintain service quality and customer satisfaction.
• Own end-to-end program strategies and communicate progress and impact to senior leadership.
• Develop and implement continuous feedback mechanisms and coaching programs for delivery partners or related stakeholders.
• Balance strategic initiatives that enhance operational efficiency, customer experience, and cost-effectiveness in a fast-paced environment.

Basic Qualifications :

Preferred Qualifications :

(ref : iimjobs.com)