Responsibilities :
ServiceNow Development & Customization :
- Design, develop, and implement ServiceNow solutions across ITSM, ITOM, and SPM modules.
- Build and maintain custom applications, workflows, and automation using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Configure and manage CMDB to ensure accurate asset and configuration data.
Automation & AI / ML Integration :
Implement automation solutions to streamline IT and business processes.Leverage AI / ML capabilities in ServiceNow to enhance service delivery and operational efficiency.Continuously explore AI-enabled features to improve workflow intelligence and predictive analytics.Integration & Collaboration :
Integrate ServiceNow with external systems and third-party applications via REST / SOAP APIs, IntegrationHub, and middleware tools.Collaborate with cross-functional teams including IT operations, business stakeholders, and product owners to deliver end-to-end solutions.Support Agile development practices, including sprint planning, daily stand-ups, and retrospective sessions.Troubleshooting & Optimization :
Identify and resolve technical issues, performance bottlenecks, and configuration errors.Ensure ServiceNow instances are optimized, secure, and compliant with best practices.Provide support for production issues and assist in release management.Documentation & Knowledge Sharing :
Create and maintain technical documentation for solutions, workflows, and integrations.Share knowledge with peers and mentor junior developers on best practices and coding standards.Skills Required
Servicenow, Itsm, ITOM, Spm, Javascript