Service now developer +Agentic AI
ConfidentialMumbai1 day ago
Job descriptionImplement automation solutions to streamline IT and business processes. Leverage AI / ML capabilities in ServiceNow to enhance service delivery and operational efficiency. Continuously explore AI-enabled features to improve workflow intelligence and predictive analytics. Integrate ServiceNow with external systems and third-party applications via REST / SOAP APIs, IntegrationHub, and middleware tools. Collaborate with cross-functional teams including IT operations, business stakeholders, and product owners to deliver end-to-end solutions. Support Agile development practices, including sprint planning, daily stand-ups, and retrospective sessions. Identify and resolve technical issues, performance bottlenecks, and configuration errors. Ensure ServiceNow instances are optimized, secure, and compliant with best practices. Provide support for production issues and assist in release management. Create and maintain technical documentation for solutions, workflows, and integrations. Share knowledge with peers and mentor junior developers on best practices and coding standards.
Responsibilities :
ServiceNow Development & Customization :
- Design, develop, and implement ServiceNow solutions across ITSM, ITOM, and SPM modules.
- Build and maintain custom applications, workflows, and automation using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Configure and manage CMDB to ensure accurate asset and configuration data.
Automation & AI / ML Integration :
Integration & Collaboration :
Troubleshooting & Optimization :
Documentation & Knowledge Sharing :
Skills Required
Servicenow, Itsm, ITOM, Spm, Javascript
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Service Now Developer • Mumbai
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