Position : Software Engineer IV (Senior Java Lead)
Location : Bangalore (Onsite) & Remote (except Bangalore)
Contract Duration : 1 year
Software Engineer IV (Senior Java Lead)
1. Position Details
- Job Title : Senior Software Development Lead
- Team : CS Platform under CSMT
- Experience in the Role : 8 to 15 years
2. Role Summary
Senior Software Development Lead responsible for leading global engineering initiatives that power client's customer support systems.Owns design, development, and operational excellence of scalable APIs, frameworks, and integrations that improve customer outcomes and agent productivity.Will build and manage a high-performing distributed team, drive DevOps / Agile practices, and shape long-term platform strategy.Represent the team in Leadership calls, Production and Essential Engineering calls3. Key Skills and Technologies
Must-Have Skills :Strong API and Backend Software fundamentals; expertise in distributed systems.Java, Python, Spring Boot.SOA, SOAP, REST APIs, messaging (Kafka, Flink).Agile & DevOps (CI / CD, Docker / Kubernetes, IaC, monitoring).Strong track record in building and scaling engineering teams, leading globally distributed teams, and delivering complex backend systems.Preferred Skills :Experience with enterprise-scale customer support tools.Familiarity with AI-assisted development and automation.Customer-focused mindset with innovation-driven approach.4. Hiring Priorities
Which skills or qualities are most critical for this role? : See Must-Have Skills sectionAny certifications or domain expertise required?Certifications : None are explicitly required. However, certifications in Agile / Scrum, Cloud (AWS / Azure / GCP), or DevOps practices could be considered a plus.
Domain Expertise : Strong expertise in distributed systems, backend engineering, customer support platforms, and enterprise-scale system integrations is required. Experience with customer support technologies (case / contact management, automation workflows, SaaS integrations) is highly preferred.
5. Interview Process
Number of rounds and types (technical, managerial, cultural fit, etc.) : four, each session 45 minutes.technical(2), may include coding or algorithms)Focus areas for each roundTechnical : API and backend design and development. Observability and Tech Debt managementRegards,
Harshit Garg
Team– Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
Phone : +1 408-755-3060
Email : Harshit.g@acldigital.com
