Support Executive (Online)

Be the single point of contact for parents and teachers from pre sales follow ups to post admission onboarding, class continuity and quick resolution of academic / technical issues.

Core Responsibilities

• Pre-sales enablement : Warm follow-ups via phone / WhatsApp / email; share FAQs, seminar links, and counselling slots; update CRM.
• Onboarding : After admission, issue welcome kit (rules, pledge, timetable), assist fee confirmation, set up LMS / app access, and run orientation.
• Parent helpdesk : Own queries on classes, schedules, assessments, and policies; resolve directly or triage to Tech / Academic / Finance; keep the parent informed until closure.
• Teacher assistance : Schedule classes / PTMs, manage WhatsApp groups, share class lists, help with LMS uploads / attendance, and circulate quiz / exam links.
• Continuity and discipline : Monitor attendance, homework submission, and code-of-conduct adherence; trigger reminders and corrective actions.
• Issue management : Log tickets, set priority, follow SOPs, and close with clear notes; escalate risks early.
• Reporting : Daily dashboard, tickets opened / closed, first response time, common issues; weekly insights to improve SOPs.

KRAs