Process Specialist

Responsibilities

Key Responsibilties

• Review, analyze and process transactions in accordance with business process documents
• Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing
• Demonstrates ability to work on routine matters with minimum supervision
• Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work
• Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor
• Ability to use own initiative in team environment
• Provide timely response to queries from internal and external stakeholders
• Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.
• Compliance to PGS policies and Flexibility as per business needs
• Review, analyze and process transactions in accordance with business process documents
• Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing
• Demonstrates ability to work on routine matters with minimum supervision
• Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work
• Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor
• Ability to use own initiative in team environment
• Provide timely response to queries from internal and external stakeholders
• Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.
• Compliance to PGS policies and Flexibility as per business needs

Qualifications

Provide prompt, courteous and excellent service at an acceptable cost to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, employee handbook, applicable compliance and operations policies and procedures, and other policies of the company. Possess a high degree of integrity and actively cooperate and interact with all entities of the Principal Financial Group.

Education

Bachelor's degree or equivalent -15yrs of Formal Education from recognized and accredited University

Additional Information

Skill set :

Competency

Skills Required

Attention To Detail, Interpersonal Skills, Analytical Reasoning, Problem Solving