Head of Professional Services

Implementation Leadership & Governance

Lead all implementation programs across products, regulatory platforms, upgrades, data migrations, and custom

IT solutions.

Establish delivery governance frameworks, execution models (Agile / Hybrid), and milestone-based tracking to

ensure predictable outcomes.

Maintain strict implementation discipline across scope, timelines, quality, compliance, and stakeholder

alignment.

Oversee validated system implementations adhering to ERES, ANNEX 11, and 21 CFR Part 11.

Professional Services Operations & Profitability

Run Professional Services as a profitable practice with ownership of utilization, margins, and delivery efficiency.

Govern T&M, Fixed Bid, and Transaction-based pricing models; lead SOW / ROM creation, estimations, and

contractual compliance.

Standardize templates, processes, accelerators, and best practices for repeatable, scalable service delivery.

Customer Success During Implementations

Lead executive-level engagement for implementation programs ensuring transparency, risk mitigation, and

expectation management.

Conduct global workshops, requirements alignment sessions, UAT planning, and go-live orchestration.

Ensure seamless handovers to post-go-live support and Customer Success teams.

Cross-Functional Collaboration

Partner with Product & Engineering to align implementation planning with product roadmaps, release cycles,

and platform capabilities.

Collaborate with Sales for pre-sales discovery, estimation, and solutioning for strategic opportunities (while

ensuring PS is not a sales support function).

Head of Professional Services (Implementation)

Engage Domain Excellence teams to ensure regulatory workflows, compliance requirements, and functional

design are executed with accuracy.

Vendor & Partner Management

Manage vendor engagements including capability assessment, price negotiation, delivery oversight, and risk

management.

Ensure external partners adhere to Freyr’s quality, compliance, and delivery standards.

Global Team Leadership

Lead and expand global implementation teams across PMO, Technical Consultants, Functional experts,

Migration teams, and Validation specialists.

Build delivery capability for regulatory platforms such as Veeva Vault, CARA, RIMS, eCTD, and enterprise

technologies (OpenText-ECM, SAP, .NET, Java, mobile).

Foster a culture of accountability, clarity, governance discipline, and customer-centric delivery.