Role Summary
We’re building a high-impact GTM Engineering function, and we’re looking for a detail-oriented, process-driven GTM Operations Associate / Analyst to join our team. This role will focus on optimizing GTM workflows, lead routing, and operational efficiency — with a strong emphasis on managing and improving GTM tools and collaborating with cross-functional teams.If you thrive at the intersection of technology, process, and critical thinking, and you enjoy solving problems that directly impact sales and marketing performance, this is the role for you.
What You Will Do
- GTM Tool Workflow Management :
- Design, implement, and maintain workflows within GTM tools to support go-to-market initiatives.
- Collaborate with the analytics team to measure and track the ROI of GTM tool workflows.
- Ensure workflows are scalable, reliable, and aligned to GTM business priorities.
- Knowledge of is a plus.
- Lead Routing & SDR Support :
- Own the development, implementation, and maintenance of lead routing processes for SDR teams.
- Ensure accurate and timely lead assignments to the right reps, improving speed-to-lead and conversion rates.
- Leverage tools such as LeanData and BookIt (experience is a plus) to optimize routing and meeting scheduling.
- Cross-Functional Collaboration :
- Partner closely with analytics, sales operations, and marketing operations to align on goals, processes, and performance metrics.
- Act as a bridge between GTM Operations and execution teams to ensure smooth process adoption.
- Process Improvement & Problem-Solving :
- Identify bottlenecks in GTM processes and propose scalable solutions.
- Apply critical thinking and reasoning skills to analyze problems, anticipate impacts, and implement improvements.
What You Will Bring
Experience working with global marketing teams in a cross-functional role that requires collaborating across multiple departmental teamsFamiliarity with GTM, marketing and sales automation platforms (Outreach, Salesforce, Clay, LeanData, BookIT, 6sense, etc.).Understanding of GTM processes across marketing, SDR, and sales teams.Proficiency in working with APIs to extract and parse data.Strong analytical skills to assess account engagement and optimize targeting strategies.Ability to work independently while ensuring alignment with multiple teams.Sharp eye for detail – you catch anomalies and inconsistencies before they impact operations.Process architect – you thrive on creating clear, repeatable SOPs and well-structured documentationTech-savvy GTM operator – skilled in administering GTM tools and comfortable with marketing automation platforms.Startup-ready – you thrive in fast-paced environments, pivot when needed, and keep communication clear across GTM Teams.#LI-Remote#B1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?
Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spiritEmployee-led diversity and inclusion networks that build community and provide education and advocacyAnnual charity and fundraising initiatives and volunteer days for employees to support local communitiesGlobal employee sustainability initiatives to reduce our environmental footprintGlobal fitness and trivia competitions to keep our bodies and minds sharpGlobal wellbeing days for employees to relax and rechargeMonthly wellbeing webinars and training to support employee health and wellbeing