Customer Support Executive (CSE)

The Offer

• Join a market leader within Hospital / Health Care / Healthtech
• Fantastic work culture
• Attractive Salary & Benefits

The Job

Job description

Roles and Responsibilities :

Job Description :

To address customer issues and resolve them in a timely and efficient manner.

Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.

Take ownership of customer issues.

Escalate unresolved issues to the appropriate internal teams.

Collect prompt and accurate feedback from customers.

Provide accurate, valid and complete information using the right methods / tools.

Keep records of customer interactions, and call data.

Follow communication procedures, guidelines and policies.

The Profile

Customer Support Executive Requirements :

Qualification : Minimum of graduation in any field.

Experience : 0 to 5 years.

Language Preference : English, Hindi, Kannada and any other regional language(Tamil / Telugu) fluent in speaking.

Willing to work on rotational & night shifts.

Excellent interpersonal and written and oral communication skills.

Ability to work and support the team.

Computer proficiency.

Knowledge of conflict resolution techniques is preferable.

Téléphonique Étiquettes.

Ability to multitask, prioritize, and manage time effectively.

Work from the office.

Industry : Health Care

Location : Malleshwaram(Bangalore)

Job Types : Full-time, Permanent

Schedule :

Day shift

Night shift

Rotational shift

Weekend availability

Ability to commute / relocate :

Malleswaram, Bengaluru, Karnataka : Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s) :

We must fill this position urgently. Can you start immediately?

Experience :

Customer support : 1 year (Preferred)

Language :

Hindi (Preferred)

Tamil (Preferred)

Telugu (Preferred)

Kannada (Preferred)

Work Location : In person

The Employer

Our client is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Our client is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately.