Senior Process Associate

About the Role :

The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR recovery techniques to ensure accurate and timely cash flow for clients.

Location : Mohali (On-Site)

Experience : 2–4 years of experience in Physician Billing – AR process.

Key Responsibilities :

• Conduct insurance follow-ups via calls and payer portals to resolve outstanding or denied claims.
• Review and analyze EOBs, remittances, and denials to determine the root cause and resolve them effectively.
• Adhere to HIPAA and company data privacy standards.
• Meet defined quality and productivity benchmarks.
• Provide regular updates on claim status, progress, and challenges.
• Assist new hires or junior team members in understanding AR workflows when required.
• Experience in US night shift environment preferred.

Required Skills & Competencies :

Why Join Knack RCM :