System Admin Support Associate

About Us :

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold's mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What you'll do

• . Participate in 24x7 shifts
• . Monitor the stability of our products with various internal tools.
• . L1 / L2 Support ownership of all hosting products (cpanel / plesk / vps / cloud / dedicated).
• . Handle incident response, troubleshooting and fix for various products / services.
• . Handle escalations as per policies / procedures.
• . Get different internal / external groups together to resolve production site issues effectively.
• . Communicate clearly on tickets, phone calls made to the team about various issues.
• . Exhibit a sense of urgency to resolve issues.
• . Build advanced automation workflows for automating repeated issues.
• . Work with our infrastructure team to deploy and maintain Linux / Windows servers using automated scripts and a predefined runbook.
• . Ensure SLA's and Operational standards are met.
• . Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.
• . Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
• . Contribute to Operations handbook.
• . Ensure smooth hand-offs between shifts.

Who you are

Good To Have :

Why you'll love us :

We've evolved we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.

Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another's differences . We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have : We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education / Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.

All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

Where can we take you We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.