Technical Implementation - Team Leader

Job Description

Are you ready to make a significant impact in the world of product implementation Join our dynamic COS group as a Technical Implementation Specialist, where you'll collaborate with business partners and clients to deliver seamless product setups. Embrace the challenge of managing high-volume requests and drive success in a fast-paced environment.

Job Summary

As a Technical Implementation Specialist within the COS group, you will coordinate all aspects of product implementation setups, working closely with business partners and clients. You will leverage your understanding of mainframe, file validation, and testing to perform product setups in both testing and production environments. Your role will involve facilitating client discussions to understand requirements and ensuring successful implementation.

Job Responsibilities

• Exhibit ownership and client satisfaction
• Manage clear expectations and timelines
• Communicate status updates to partners / clients
• Demonstrate creative problem-solving
• Adhere to policy and procedures
• Escalate and resolve issues timely
• Record observations and escalate as needed
• Identify gaps and recommend solutions
• Handle multiple requests simultaneously
• Manage conflict and mobilize resources
• Assist in product setup per requirements

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Skills Required

Testing, Vba, Selenium, Ui Path, Uat Testing