WFM Platform Support Manager

Position overview

As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management. You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams.

Key responsibilities

• Develop and oversee the execution of plans for WFM application support teams, ensuring overall effectiveness and efficiency
• Establish and monitor key performance indicators (KPIs), ensuring alignment with organizational goals
• Collaborate with senior stakeholders and vendors to resolve critical issues and negotiate service level agreements
• Ensure compliance with IT and WFM governance frameworks and industry best practices across all support teams
• Drive innovation in support processes, tools, and methodologies to improve service quality and operational efficiency
• Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship

Core competencies

Giving support, focusing on customers, embracing technology, managing self-development

Leadership competencies

Providing leadership, leading change, building effective teams, managing stakeholders

Functional competencies

Qualifications

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.