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Claims Executive

Claims Executive

ConfidentialBengaluru / Bangalore
5 days ago
Job description

Key Responsibilities :

1. Claims Processing & Management :

  • Verify and process claims related to  expired, damaged, and near-expiry stock  from distributors and retailers.
  • Validate documentation for sales returns, promotional schemes, discounts, and incentive claims.
  • Ensure claims are processed within defined SLAs and aligned with company policies.

2. Credit Note & Settlement Management :

  • Coordinate with the  accounts team  for issuing credit notes for valid claims.
  • Ensure accurate adjustments in the distributor's ledger for seamless reconciliation.
  • Track pending claims and follow up for approvals and resolution.
  • 3. Dispute Resolution & Coordination :

  • Investigate discrepancies in claims and resolve disputes with internal and external stakeholders.
  • Liaise with the  sales, supply chain, and finance teams  to validate and approve claims.
  • Address queries from distributors, hospitals, and retailers regarding pending claims.
  • 4. Compliance & Documentation :

  • Ensure adherence to  company policies, tax regulations (GST, TDS), and industry standards  in claim settlements.
  • Maintain proper records of claims, approvals, and supporting documents for audits.
  • Assist in internal and external audits related to claims processing.
  • Key Skills & Competencies :

  • Knowledge of  pharma sales & distribution  processes.
  • Experience in  claims processing, credit note management, and sales return handling .
  • Understanding of  taxation (GST, TDS) and regulatory requirements  in pharma transactions.
  • Proficiency in  ERP software (SAP, Tally, Oracle, or similar) .
  • Strong  analytical, communication, and problem-solving skills .
  • Ability to handle high-volume claims efficiently.
  • Skills Required

    Pharma Sales, Erp Software, Claims Processing, Communication, Taxation

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