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CRM Executive
ConfidentialGurgaon / Gurugram8 days ago
Job descriptionCoordinating with customer and handling their queries regarding any issues Excellent with coordination & problem solving, providing timely solution Handling client escalations and closures Checking MIS Report on daily basis and sharing the same with customer. To Ensure all shipments to be picked up and connected from origin as per defined TAT Generation of required documents for Transportation i.e LR, GP, Ewaybill etc. Generation of Invoices for the allotted customers and on time submission Timely payment collection Coordinating with WH for the daily System entries and transactions Coordinating with the WHs for the stock reconciliation as per schedule Should be focused on customer satisfaction. Maintaining the MOM along with actions plan for improvement Customer centric approach & Positive Attitude.
Requirements :
- Good Communication and presentation skills
- Good knowledge of MS Office (Powerpoint, Excel etc.)
- Keen interest in Logistics
- Willing to Learn and implement
- Attitude to explore new things
- Willing to give commitment and should be flexible.
Roles and responsibilities :
Skills Required
Communication Skills, Presentation Skills, Ms Office, Logistics, Mis Report, Customer Satisfaction, customer centricity
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Crm Executive • Gurgaon / Gurugram