Quality Review Specialist

Quality Review Specialist / Pre and Post Close Audit

Essential Job Functions :

Maintain daily workflow prioritization to ensure pipeline management meets required closing dates

Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met

Should have knowledge on Paystub, W2s, Bonus-Commission, passive (Alimony-Child Support), Rental Income.

Communicate with all parties involved in the transaction to keep them informed of file status

Escalates fraud files to Credit Manager / Risk Management team.

Communicate status and decisions (approval, suspense, denial) to the appropriate individuals in accordance with company SLA’s

Strong communication skills & computer proficiency – i.e. – Microsoft Word, Excel, Electronic Mail, Internet

Ability to perform duties under minimal supervision and actively engage with supervisor to resolve complicated issues

Strong time management skills to plan and organize a high daily loan volume

Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm

Requirements :

Minimum 1 year experience in US Residential Mortgage preferably in Pre / Post close audit with excellent knowledge of guidelines

Excellent customer service and written and verbal communication skills

Detail oriented and excellent organizational skills

Quick learner to keep up with the fast paced mortgage industry

Able to prioritize multiple tasks and manage time

Problem-solver with strong analytical skills

Adheres to directives, procedures, and standards

Ability to work in a paperless environment

Computer proficiency including Microsoft Office Product Suite

Candidates must be available to work outside of normal business hours when necessary

Flexible to work in 24 / 7 process including night shifts and weekends