Vice President Global - Operations Leader (O2C, R2R & P2P)

Position – VP - Global Operating LeaderExperience : 23+ yearsLocation : JaipurOverview : The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders. The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.Key Responsibilities : Lead global service delivery, ensuring SLA compliance and client satisfaction.Establish governance frameworks, manage escalations, and lead steering committees.Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.Drive financial performance (cost-to-serve, EBITDA, profitability).Embed AI, analytics, and digital transformation into operations.Manage contract renewals, billing, scope changes, and productivity governance.Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.Key Competencies : Strategic vision, problem-solving, and innovation.Client relationship management and operational efficiency.Financial acumen and risk / governance compliance.Strong leadership, cultural development, and digital proficiency (AI, data).Qualifications : Bachelor’s degree; .Significant experience in global BPO / outsourcing operations leadership.Expertise in F&A (RTR, PTP, OTC) and managing multi-regional teams.Knowledge of Lean / Six Sigma, digital tools, and automation.Strong communication, analytical, and stakeholder management skills.