Student Success Executive ( Customer Success)Shankar Mahadevan Academy • Chennai, IN
No longer accepting applications
Student Success Executive ( Customer Success)
Shankar Mahadevan Academy • Chennai, IN
3 days ago
Job descriptionBachelor’s Degree (required) 1–3 years of relevant experience in customer support, education, or service-oriented roles Respond promptly and professionally to incoming student and parent inquiries via phone, email, and WhatsApp. Coordinate with internal departments (faculty, operations, sales) to resolve student concerns quickly. Monitor ticket status and ensure timely resolution within agreed SLAs. Educate students about course features, policies, and any updates. Follow up with inactive learners to encourage course completion or renewal. Collect feedback from students and parents, and escalate issues where necessary. Resolve queries with empathy and a solution-oriented mindset. Monitor and support student engagement and retention. Maintain detailed records of all student interactions and resolutions. Share relevant updates with students and escalate issues when needed. Contribute proactively to process improvement and internal knowledge sharing.
We are looking for enthusiastic and empathetic Student Success Executives to join our Student Success Team at CloodOn Musica Pvt Ltd. This role is pivotal in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience.
Skills / Qualifications :
- Excellent verbal and written communication skills
- Fluency in English, Hindi, and any regional language
- Strong problem-solving and time-management abilities
- High levels of empathy and patience
- Team player with a proactive mindset
- Familiarity with basic Excel
- Ability to work independently and manage multiple tasks
Requirements :
Responsibilities :
Create a job alert for this search
Customer Executive • Chennai, IN
Similar jobs
A Leading Product development company.Onboarding new customers and guiding them through the implementation process.Establishing strong relationships with clients to understand their goals and chall...Show more
The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna.Sales, marketing, and Revenue Operations, which includes Customer.
The sales team is divided based on industry...Show more The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna.Sales, marketing, and Revenue Operations, which includes Customer.
The sales team is divided based on industry...Show more
Student Relationship Executive
Confidential • Chennai, India
We are a leading Premium Baking Training Institute in Chennai, dedicated to providing top-notch baking education and skills to aspiring bakers.
Our mission is to empower students with the knowledge ...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager
Confidential • Madurai, Coimbatore, Chennai
Success Coaches, ensuring student engagement, retention, and success.You will play a key role in improving student experience, collaborating across teams, and driving operational excellence in .Tel...Show more
Last updated: 19 hours ago • Promoted • New!
Metayb - Customer Success Manager
Metayb • Chennai, India
About Metayb : Metayb is a fast-growing digital transformation company empowering organizations to thrive in the digital-first era.
In just three years, we've built a team ...Show more
Last updated: 7 hours ago • Promoted • New!
Customer Success Associate
Glider AI • chennai, tamil nadu, in
Glider provides AI-based hiring tools such as online assessments, coding tests, video interviews, etc.MSPs to hire quality talent for any job role globally.
We help automate the hiring process with ...Show more
Last updated: 5 hours ago • Promoted • New!
Customer Success Executive / Specialist
Confidential • Chennai, India
For nearly two decades, SANeForce has been a trusted technology partner for the global pharmaceutical and healthcare industries.
With 1,000+ clients in 55+ countries, a multilingual interface suppor...Show more
Last updated: 28 days ago • Promoted
Customer Success
Saaki Argus & Averil Consulting • Chennai, Tamil Nadu, India
Quick Apply
Last updated: 30+ days ago
Customer Success Associate
Confidential • Chennai
Sysnet Global Technologies Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey.
Responding to customer inquiries and resolving technic...Show more
Last updated: 2 days ago • Promoted
Student Growth Associate
roobaroo.ai • chennai, tamil nadu, in
Part-time | Flexible with academic schedules.As required for campus or local outreach initiatives.The Student Growth Associates will play a key role in strengthening Roobaroo.Roobaroo’s holistic le...Show more
Last updated: 4 days ago • Promoted
Lead Customer Success
SuperOps • Chennai, TAMIL NADU, India
As a Customer Success Manager , you will own a portfolio of high-potential growth customers while also enabling and mentoring a pod of CSMs.
This role blends direct customer ownership with leadershi...Show more
Last updated: 2 days ago • Promoted
Customer Success Manager
FULL Creative • Chennai, TN, IN
We are looking for a Customer Success Manager with 3 - 5 years of experience in the B2B SaaS industry.As a Customer Success Manager, you will play a crucial role in ensuring that our customers real...Show more
Last updated: 30+ days ago
Lead Customer Success
Confidential • Chennai, India
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI.
We are backed by marquee investors lik...Show more
Last updated: 2 days ago • Promoted
Tango Eye - Customer Success Specialist
TANGO IT SOLUTIONS INDIA PRIVATE LIMITED • Chennai, India
Company Description : Tango Eye, a Lenskart company, specializes in AI-powered video analytics, transforming CCTV data into actionable insights that help retailers understand c...Show more
Last updated: 30+ days ago • Promoted
Lead - Customer Success
Confidential • Chennai, India
Organizations everywhere struggle under the crushing costs and complexities of 'solutions' that promise to simplify their lives.
To create a better experience for their customers and employees.Softw...Show more
Last updated: 2 days ago • Promoted
Customer Success Manager (Chennai)
Confidential • Chennai, India
The Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement.
She will build relationships with k...Show more
Last updated: 30+ days ago • Promoted
Customer Success Executive
Confidential • Chennai, India
Tango Eye, a Lenskart company, specializes in AI-powered video analytics, transforming CCTV data into actionable insights that help retailers understand customer shopping behaviors and evaluate sta...Show more
Last updated: 30+ days ago • Promoted
Customer Success Executive - Enterprise Sales - Chennai
Apna • Chennai, TN, IN
Quick Apply
Last updated: 30+ days ago
Customer Success Executive - Enterprise Sales - Hyderabad
Apna • Chennai, TN, IN
Quick Apply
Last updated: 30+ days ago
Manager - Customer Success & Data Insights (Chennai, India)
Confidential • Chennai, India
Do you want to be part of a team redefining how freight is moved more efficiently and sustainably across the globe If 'Yes!', ALPHA Augmented Services is the right fit for you.Most supply chains ar...Show more
Last updated: 30+ days ago • Promoted