As an Operations Consultant, you will work closely with business leaders to analyze, design, and implement efficient operational processes.
You will be responsible for optimizing workflows, improving operational effectiveness, supporting strategy execution, and driving continuous improvement initiatives across departments.
Key Responsibilities / KRAs :
Analyze existing business processes and identify inefficiencies, bottlenecks, and areas of improvement
Design and implement scalable operational solutions and process improvements to enhance productivity and reduce costs
Support project management activities related to process re-engineering and operational excellence
Prepare detailed process documentation, Standard Operating Procedures (SOPs), and workflow diagrams
Collaborate with cross-functional teams (Operations, Sales, Finance, IT, HR) to implement operational strategies
Monitor key operational metrics and performance indicators to track process improvements
Identify opportunities for automation and technology integration to optimize operations
Assist in implementing compliance and regulatory requirements within operational processes
Conduct training sessions and knowledge transfer for operations teams on new processes and tools
Provide periodic operational performance reports and actionable insights to management
Resolve operational challenges and address process-related escalations
Support decision-making by providing data-driven analysis and recommendations
Skillsets Required :
2 - 4 years of experience in Operations Consulting, Business Process Management, or Process Improvement roles
Strong analytical and problem-solving skills with ability to translate data into actionable insights
Good understanding of process mapping, workflow optimization, and operational KPIs
Experience with process improvement methodologies such as Lean, Six Sigma, or Kaizen (preferred)
Strong project management skills and ability to manage multiple tasks
Excellent communication and interpersonal skills to interact with various stakeholders
Proficiency in MS Office (Excel, PowerPoint, Word), process mapping tools (e. , Visio, Lucidchart)