Customer Success Senior Specialist

External

• Understands and works with the whole portfolio of Point of Sales- related data with global and key clients (gfknewron market predict and consumer) and is the central point of contact
• Delivers insightful top-level presentations and actionable recommendations to our key clients
• Become a market expert in one or more categories / industry segments.
• Ensures effective and efficient client training and onboarding of new senior customers.
• Drives high adoption rates (i.e. activation reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goals
• Educates key and senior customers about the most relevant features / functionalities for their specific business needs.
• Finds and builds new user base for NIQ offerings
• Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients
• Identifies Sales leads for cross sell and upsell opportunities with the client
• Helps to improve business renewal rate by demonstrating clear business outcomes and value

Internal

• Makes sure that the client experience is at a high level and servicing comparable over the team members
• Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization.
• Being an internal CSM ambassador and multiplicator drive the CSM spirit within the organization as a role model
• Fully certified CSM (minimum gfknewron market predict and consumer) and knows and uses the different propositions in detail
• Takeover of special CSM projects (e.g. creation of internal / external training content etc.)
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collects and provides feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborates with account management at the pre-sales and renewal stages identifies sales leads
• Coordinates internal client services nationally and internationally

In other words : You will make the difference as a role model for your team and by being the face of our company and its digital solutions!

Here is what we are looking for additionally :

• Bachelors / Masters degree in Business Administration or equivalent experience.
• Strong business understanding in tech & durables business and related Retail.
• Interest for multiple product categories and markets.
• Ideally 2-4 years of experience in consulting market research product management of durables or equivalent business units
• Strong presentation and communication skills client-centric approach.
• Proactive and consistent engagement with multi-disciplined teams.
• Co-ordination and decision making of how to achieve client outcomes and organization goals.
• Driving delivery of results for clients & NIQ across diverse cultures mind sets disciplines and influences.
• Passion dedication and commitment.
• Creativity and the ability to address real-world business problems analytically.
• Eagerness to learn open mindset team spirit and an entrepreneurial attitude.
• Excellent presentation and communication skills client-centric approach

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution We are excited to get to know you!

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1