Client Relations Manager

Company Description

Sleuths India Detectives is a premier private investigation firm in India, recognized for excellence by prominent awards, including from the President of India. Known for its innovative approach, the company has iconic Bollywood celebrities like Kangana Rannaut, Rajkumar Rao, and Taapsee Pannu as brand ambassadors. With over 10,000 successful cases solved, the firm is driven by a skilled team of law enforcement specialists and modern technology. Sleuths India serves private, public, and government sectors, working with top corporates, bureaucrats, and celebrities. The company has a nationwide presence, with offices in key cities like Delhi, Mumbai, Bangalore, and Chennai.

Role Description

This is a full-time, on-site role based in Mumbai for a Personal Relationship Officer. In this role, you will manage and strengthen relationships with key clients, handle inquiries, and ensure a positive customer experience. Day-to-day responsibilities include establishing trust with clients, addressing their concerns, managing financial aspects of client accounts, resolving issues, and supporting sales operations. You will collaborate with internal teams to meet and exceed client expectations while achieving business goals.

Qualifications

• Business Relationship Management skills
• Finance skills
• Excellent Communication and Customer Service
• Customer Service skills
• Strong Communication Skills
• Excellent interpersonal skills and ability to work well in a team
• Bachelor's degree in any field
• Report Writing skills
• Experience in the private investigation or related sectors is a plus
• Proficiency in using modern office technology and software
• Ability to work on-site in Mumbai
• Relevant experience in a similar role