Operations Project Manager

Location : Noida

Experience Required : 5–12 years

About the Role

We are seeking a highly skilled Project Manager with expertise in ServiceNow Operations and Managed Services (MS) to oversee project delivery, ensure operational excellence, and drive customer satisfaction. The candidate should have strong knowledge of ITSM / ITOM processes, ServiceNow platform capabilities, and proven experience in managing service delivery within IT operations.

Key Responsibilities

• Manage end-to-end ServiceNow Operations projects, including planning, execution, monitoring, and delivery.
• Act as the single point of contact (SPOC) for stakeholders, ensuring smooth communication and issue resolution.
• Drive Managed Services delivery and ensure adherence to SLAs, KPIs, and compliance standards.
• Lead project governance, including reporting, risk management, and escalation handling.
• Collaborate with ServiceNow architects, developers, and support teams to ensure successful implementation and support.
• Identify automation and process improvement opportunities within ServiceNow operations.
• Manage change requests, backlog, and enhancements in alignment with customer requirements.
• Prepare project documentation, including SoW, project plans, and delivery reports.
• Support presales and solutioning activities when required.

Required Skills & Qualifications