Technical Support Engineer — Global IT & Product Support (Fully Remote)SkillsCapital • narela, India
Technical Support Engineer — Global IT & Product Support (Fully Remote)
SkillsCapital • narela, India
3 days ago
Job type
- Remote
Job descriptionTroubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access. Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk. Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed. Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis. Performing basic debugging steps : log analysis, API checks, configuration review, SQL lookups, or environment testing. Working across Windows, macOS, and Linux for user-level and application-level troubleshooting. Responding to alerts, performing routine system checks, and supporting incident management workflows. Documenting solutions, writing knowledge base articles, and improving internal support processes. Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability. Minimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles. Strong troubleshooting skills across software, systems, networks, or cloud environments. Understanding of operating systems, basic networking concepts, and application-level debugging. Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents). Strong communication skills and the ability to work with international teams. Ability to work independently in a remote setup. Experience supporting SaaS products or cloud environments (AWS, Azure, GCP). Familiarity with SQL for basic data validation or debugging. Understanding of APIs, log analysis, or monitoring systems. Basic scripting knowledge (Bash, PowerShell, Python). Exposure to ITIL processes (incident, problem, change). Experience working alongside engineering or DevOps teams. Work on global support initiatives with real-time impact. Multiple openings enable fast-track onboarding. 100% remote with flexible hours. Long-term freelance work with stable demand. Opportunity to build deep experience across SaaS, cloud, and enterprise systems. Send your CV to
We are hiring multiple Technical Support Engineers to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.
Engagement Details
- Type : Independent Freelance Consultant
- Location : 100% Remote
- Duration : 6–12 month contract (extendable into multi-year engagements)
- Start Date : Immediate or within the next few weeks
- Clients : Global product companies, SaaS providers, and enterprise IT teams
What You’ll Work On
You will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your day-to-day work may include :
You may support SaaS platforms, internal apps, cloud systems, or enterprise environments depending on the project — ensuring exposure to a wide variety of technologies.
Minimum Qualifications
Preferred Skills
Why Join This Opportunity
How to Apply
Create a job alert for this search
Technical Support Engineer • narela, India
Related jobs
We're Hiring "Software Test Engineer (Freelance / Remote)" | Earn up to $2500 per month.Contribute to training and refining cutting-edge AI systems.
Adopt a “user mindset” to produce natural and reali...Show more
Outsmart Artificial Intelligence with your human brilliance.In this role, you’ll leverage your coding expertise to evaluate, refine, and guide AI systems by applying real-world engineering standard...Show more
We're Hiring "Software Engineers (Freelance / Remote)" | Earn up to $2500 per month.Join a global community of talented writers to shape the future of AI.
Contribute to training and refining cutting-e...Show more 
We're Hiring "Software Test Engineer (Freelance / Remote)" | Earn up to $2500 per month.Contribute to training and refining cutting-edge AI systems.
Adopt a “user mindset” to produce natural and reali...Show more
Turing is seeking experienced Full Stack Software Engineers to help build end-to-end AI-driven applications for US customers — spanning backend services, web frontends, and evaluation tooling.In th...Show more
Job Title : Tech Lead – Full Stack.The ideal candidate brings deep expertise in.You’ll lead technical strategy, ensure system reliability, and drive engineering excellence across teams.Architect and...Show more
CODE & EARN UP (~2,300 / hr) TO 1,30,000 / MONTH | Flexible Remote Gig for Junior Software Engineer.This is an ideal role for early-career developers looking to gain.
Whether you're a recent graduate, s...Show more
Technical Lead
RapidBrains • narela, delhi, in
We are looking for an experienced Technical Lead who can architect scalable systems, mentor development teams, and guide complex projects from concept to deployment.
You’ll partner closely with Prod...Show more
Last updated: 3 days ago • Promoted
Project Support Engineer
Intozi • narela, India
Project Support Engineer – Intozi Tech Pvt.Department : Project Delivery & Customer Success.Intozi is a fast-growing AI video analytics and computer vision company building cutting-edge solutions li...Show more
Last updated: 7 hours ago • Promoted • New!
Technical Service Engineer
Hoymiles • narela, delhi, in
Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers.The individual should be ...Show more
Last updated: 13 hours ago • Promoted • New!
Software Test Engineer (Remote)
Prime Jobs • narela, delhi, in
Remote
Last updated: 17 hours ago • Promoted • New!
Technical Sourcer
BeaconFire Inc. • narela, delhi, in
Beaconfire Inc is seeking a Technical Sourcer to support US IT recruitment.The role requires strong sourcing skills using LinkedIn Recruiter (RPS) and proficiency in Google Workspace.The role requi...Show more
Last updated: 17 hours ago • Promoted • New!
Software Engineer (Remote)
Next Jobs • narela, delhi, in
Remote
Last updated: 21 hours ago • Promoted • New!
Technical Lead (Dotnet)
Closeloop Technologies • narela, delhi, in
Experience Required : 12 to 18 years.We are seeking a highly experienced Technical Lead (.NET) with 12 - 18 years of hands-on development and leadership experience to drive end-to-end technical deli...Show more
Last updated: 1 day ago • Promoted
Product Engineer
Superfuel AI • narela, delhi, in
AI employee that thinks, makes decisions, and takes action around the clock, helping small e-commerce teams scale into million-dollar businesses.
Backed by Accel, we're a seed-stage company developi...Show more
Last updated: 30+ days ago • Promoted
Software Engineer (Remote)
Prime Jobs • narela, delhi, in
Remote
Last updated: 17 hours ago • Promoted • New!
Software Test Engineer (Remote)
Jobs Ai • narela, delhi, in
Remote
Last updated: 17 hours ago • Promoted • New!
Remote Software Engineer (Full Stack)
Turing • narela, delhi, in
Remote
Last updated: 13 hours ago • Promoted • New!
Technical Lead (Node+React+Golang) Remote
BigStep Technologies • narela, delhi, in
Remote
Last updated: 9 hours ago • Promoted • New!
NetSuite Architect / Integration / Coupa
Technocrafts, Inc • narela, delhi, in
This is a 100% remote / Contract role.US-based project, work timing is 3 PM IST - 12 AM IST.As a NetSuite Architect, the candidate should possess a deep understanding of NetSuite's platform, SuiteS...Show more
Last updated: 13 hours ago • Promoted • New!
Senior GenAI Engineer
Mitra AI • narela, delhi, in
AI System Design & Development : .Architect, develop, and deploy large-scale Generative AI, LLM-based systems, including intelligent agents and automation workflows.
LLM Integration & Optimization : .In...Show more
Last updated: 14 days ago • Promoted
Generative AI Engineer
Avensys Consulting UK • narela, delhi, in
Rate : 450-500 GBP Per Day – Inside IR35 MAX.The Gen AI Engineer will be a specialized type of artificial intelligence professional, focused on designing, developing & implementing generative AI mod...Show more
Last updated: 1 day ago • Promoted
Junior Software Engineer (Remote)
Job Spark • narela, delhi, in
Remote
Last updated: 21 hours ago • Promoted • New!
Technical Support Engineer
ORO Labs • narela, delhi, in
Job Title : Technical Support Engineer.Experience Required : 5–8 Years.ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by ...Show more
Last updated: 13 hours ago • Promoted • New!
Presales Technical Support
Canadian Solar Inverter • narela, delhi, in
Responsible for pre-sales technical communication and support for grid-connected inverters, energy storage converters, energy storage system integration, PV-storage solution accessories, communicat...Show more
Last updated: 1 day ago • Promoted